Privacy Policy
Last updated: March 24, 2025
Shipp Heating & Air, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website at shippheatingandcooling.com or contact us for HVAC services.
Information We Collect
We may collect the following types of information:
- Contact information you provide through our website forms, phone calls, text messages, or emails -- including your name, phone number, email address, and home address.
- Service information related to the HVAC work you request, including descriptions of the issue, service history, and equipment details.
- Website usage data collected automatically when you browse our site, such as your IP address, browser type, pages visited, and time spent on the site. This data is collected through standard web server logs and may include cookies.
How We Use Your Information
We use the information we collect to:
- Respond to your service requests and provide HVAC services.
- Schedule appointments and follow up on completed work.
- Communicate with you about your account, services, or inquiries.
- Send appointment reminders or seasonal maintenance notifications (with your consent).
- Improve our website and services.
- Comply with legal obligations.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in limited circumstances:
- Service partners: We may share your information with trusted partners who help us deliver services, such as equipment suppliers. These partners are obligated to protect your information.
- Legal requirements: We may disclose your information if required by law, court order, or government regulation.
- Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction.
Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
Third-Party Links
Our website may contain links to third-party websites such as Angi or social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Shipp Heating & Air, LLC
Dittmer, MO 63023
Phone: (314) 345-0800
Email: stltinman@outlook.com